easySERVICE
Automatically included in every easyJOB contract.
- ✓Always included at no additional cost
- ✓Service desk support
- ✓Handled personally by easyJOB experts
- ✓Clear analysis of incidents & technical questions
- ✓Transparent ticket communication
Support at Because
We’re here for you.
easySERVICE is the unified service for all easyJOB customers.
It ensures structured support during day-to-day operations – managed through our ticketing system and handled personally by our experts. For companies with greater support needs, two add-ons are available: easySERVICE Plus and easySERVICE Full.
easySERVICEPlus
More speed. More communication. More predictability.
- ✓Phone support for time-critical incidents
Mon–Fri 9 am – 12 pm - ✓Support for plug-and-play integrations
- ✓10% discount on daily consulting & development rates
- ✓1 annual easyJOB health check
easySERVICEFull
Maximum support. Highest priority. A true partnership.
- ✓Priority handling
- ✓Phone support for time-critical incidents
Mon–Fri 9 am – 12 pm
& Mon–Thu 1 pm – 5 pm - ✓Dedicated business & technical account manager
- ✓100% discount on daily consulting & integration rates
- ✓Quarterly health checks
Services that are not included in the consulting packages can either be purchased at a discounted rate through consulting credits or billed directly (T&M).
Support
easyJOB HelpdeskAll services compared
Here you can see at a glance which services are included in each easySERVICE plan.
| Service area | easySERVICE | easySERVICE Plus | easySERVICE Full |
|---|---|---|---|
| News | ✓ | ✓ | ✓ |
| Service (Please do this for me...) | |||
| Change superuser | ✓ | ✓ | ✓ |
| Set up standard integrations | ✓ | ✓ | ✓ |
| Data review before import | T&M | ✓ | ✓ |
| Upload letterhead | T&M | ✓ | ✓ |
| Health check | T&M | 1x per year | 4x per year |
| Supervisor training | T&M | 1x per year | ✓ |
| Custom layouts - print | T&M | ✓ | ✓ |
| Custom layouts - easyDataVisualizer | T&M | T&M | ✓ |
| Technical support | T&M | ✓ | ✓ |
| Custom training materials | T&M | T&M | ✓ |
| Adjust custom integrations | T&M | max. 4 hours | ✓ |
| Administration of new users | T&M | T&M | ✓ |
| Annual end-user training | T&M | T&M | ✓ |
| Custom reports | T&M | T&M | ✓ |
| Troubleshooting (It was still working yesterday...) | |||
| Standard functions | ✓ | ✓ | ✓ |
| Performance | T&M | ✓ | ✓ |
| Operator error | T&M | T&M | T&M |
| Custom layouts - print | T&M | ✓ | ✓ |
| Custom layouts - easyDataVisualizer | T&M | T&M | ✓ |
| Custom reports | T&M | T&M | ✓ |
| Custom integrations (How do I connect...) | |||
| Definition and mapping | T&M | T&M | ✓ |
| Concept | T&M | T&M | ✓ |
| Programming | T&M | T&M | ✓ |
| Documentation | T&M | T&M | ✓ |
| Technical support (How do I...) | |||
| Restore backups | T&M | T&M | T&M |
| Remote maintenance | T&M | T&M | T&M |
| Technical analysis | T&M | T&M | T&M |
| Service area | |
|---|---|
| News | |
| Service (Please do this for me...) | |
| Change superuser | |
| Set up standard integrations | |
| Data review before import | |
| Upload letterhead | |
| Health check | |
| Supervisor training | |
| Custom layouts - print | |
| Custom layouts - easyDataVisualizer | |
| Technical support | |
| Custom training materials | |
| Adjust custom integrations | |
| Administration of new users | |
| Annual end-user training | |
| Custom reports | |
| Troubleshooting (It was still working yesterday...) | |
| Standard functions | |
| Performance | |
| Operator error | |
| Custom layouts - print | |
| Custom layouts - easyDataVisualizer | |
| Custom reports | |
| Custom integrations (How do I connect...) | |
| Definition and mapping | |
| Concept | |
| Programming | |
| Documentation | |
| Technical support (How do I...) | |
| Restore backups | |
| Remote maintenance | |
| Technical analysis | |